PRIVACY POLICY

Last Updated: February 7, 2024

This Privacy Policy for Respire Physiotherapy & Wellness, PC (“we,” “us,” or “our”) describes how and why we might collect, store, use, and/or share (“process”) your information when you use our services (“Services”), such as when you (“visitor” “user” “your”):

  • Visit our website www.respirephysio.com (our “Website,” or “Site”), or any website or social media account that links to this privacy policy.

  • Engage with us in other related ways, including any sales, marketing, or events.

Questions or concerns? Reading this privacy policy will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services.

The practices described in this Privacy Policy are not applied to protected health information (“PHI”). Our privacy practices regarding PHI are described in our Notice of Privacy Practices. With respect to information you submit through the “Book an Appointment” link on our Website, once we have accepted such information, our handling of that information is governed by our Notice of Privacy Practices.

PERSONAL INFORMATION YOU DISCLOSE TO US

We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and services, when you participate in activities on the services, or otherwise when you contact us.

Personal Information Provided By You. The personal information that we collect depends on the context of your interactions with us and the services, the choices you make, and the products and features you use. When you schedule an appointment by booking on this website, we collect personal information from you to complete the booking. We may collect information like your:

  • Name

  • Email address

  • Phone number

  • Details relating to your appointment (for example, who referred you)

  • Files you uploaded

We share this information with Squarespace, our scheduling service provider, so that they can provide online booking services to us.

Sensitive Information. When necessary, with your consent or as otherwise permitted by applicable law, we process the following categories of sensitive information:

  • health data

  • financial data

Payment Data. We may collect data necessary to process your payment if you make purchases, such as your payment instrument number, and the security code associated with your payment instrument. All payment data is stored by Square. You may find their privacy notice link(s) here: https://squareup.com/us/en/legal/general/privacy-no-account.

All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.

INFORMATION AUTOMATICALLY COLLECTED

This website is hosted by Squarespace. Squarespace collects personal data when you visit this website to power our site analytics, including:

  • Information about your browser, network, and device

  • Web pages you visited prior to coming to this website

  • Web pages you view while on this website

  • Your IP address

This information may also include details about your use of this website, including:

  • Clicks

  • Internal links

  • Pages visited

  • Scrolling

  • Searches

  • Timestamps

We share this information with Squarespace, our website analytics provider, to learn about site traffic and activity.

This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. For information about viewing the cookies dropped on your device, visit The cookies Squarespace uses.

  • These functional and required cookies are always used, which allow Squarespace, our hosting platform, to securely serve this website to you.

  • These analytics and performance cookies are used on this website, as described below, only when you acknowledge our cookie banner. This website uses analytics and performance cookies to view site traffic, activity, and other data.

  • We may use third party website analytics services in connection with our Website. We use the information collected by such services to enhance usability on www.respirephysio.com. Such services do not collect personal information that you do not voluntarily enter into our Website, and they do not track your browsing habits across websites that do not use their services.

HOW WE MAY USE YOUR INFORMATION

We use information that we collect about you or that you provide to us, including any personal information, to operate our Website and to deliver the content and services you request. In addition, we may use information about you for other lawful purposes, including:

  • Fulfilling your requests for products or services.

  • Offering products and services that may be of interest to you.

  • Customizing the content, advertising and services to your preferences.

  • Sending you certain e-mail messages critical to your use of the Services, such as system status updates (because these messages contain important information, you may not be able to “opt out” of receiving such messages).

  • “Pre-populating” forms that are displayed for the purpose of collecting individual data by Respire Physiotherapy & Wellness, PC.

  • Billing, account maintenance, and record-keeping purposes.

  • Improving our customer service and service offerings.

  • In any other way we may describe when you provide the information.

  • For any other purpose with your consent.

In addition, we may collect and use information for analytic purposes, market research or marketing purposes, as allowed by law. We may use and analyze the information we collect so that we can administer, support, improve and develop our business, which may include contacting you to notify you of our current or future services.

We may use your information to contact you for your views on our services and to notify you occasionally about important changes or developments to our Website or our services. Further, we might also use your information to let you know about other services we offer that may be of interest to you and we may contact you by mail, telephone or fax, as well as by e-mail. We do collect anonymous, non-personal information about your use of our site.

HOW WE MAY SHARE YOUR INFORMATION

We may permit our agents, vendors, consultants, and other service providers to access information collected through our Website to carry out work on our behalf. This includes a third-party service provider that assists us with processing credit card payments when payments are made through our website. These third party service providers are prohibited from using Personal Information obtained in this manner for any purpose(s) other than to provide the services we have engaged them to perform. We may need to share your personal information in the following situations:

  • To perform statistical analysis, send you e-mail or postal mail, or provide customer support

  • With our business partners, affiliates, and other third parties for purposes of sending their own marketing

  • With our affiliates for internal business purposes

We may also share your personal information with certain Google Maps Platforms APIs (e.g. Google Maps API, Places API).

We may also share your information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

We also may share your information in connection with, or during negotiations of, any proposed or actual merger, purchase, sale, or any other type of acquisition or business combination of all or any portion of our assets, or any transfer of all or a portion of our business to another company. We reserve the right to transfer any information we obtain through our Website in the event we sell or transfer all or a portion of our business or assets (including in the event of a merger, reorganization, or liquidation).

YOUR RIGHTS

As a California resident, pursuant to the California Consumer Privacy Act (“CCPA”), you have the right to know what Personal Information is being collected about you, if this information is being sold or shared and with whom. You have the right to request that your Personal Information not be sold for direct marketing purposes, and the right to request access and deletion of your Personal Information during the 12 months immediately preceding your verifiable request. To make such a request, please contact us through the contact information below.

THIRD PARTY LINKS

Our Website may include hyperlinks to other websites, online locations, platforms, or services for your convenience and information. Such linked websites may be operated by third parties that are not owned or controlled by Respire Physiotherapy & Wellness, PC. They may use their own cookies, web beacons, and other tracking technologies to collect information about you, and they may solicit personal information directly from you. If you follow links from our Website to other websites, we encourage you to familiarize yourself with their privacy policies and terms of use. We are not responsible for the content or privacy practices of websites that we do not control.

MARKETING EMAILS

We may send you marketing emails, which you can unsubscribe from by clicking the link at the bottom of the email. We share your contact information with Squarespace, our email marketing provider, so they can send these emails on our behalf.

FONTS

This website serves font files from and renders fonts using Google Fonts and Adobe Fonts. To properly display this site to you, these third parties may receive personal information about you, including:

  • Information about your browser, network, or device

  • Information about this site and the page you’re viewing on it

  • Your IP address

ACCESSING AND CHANGING INFORMATION

With few exceptions, you are entitled on your request to be informed about the information we collect about you. You may contact us at cody@respirephysio.com to request access to, correct or delete any personal information that you have provided to us. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.

PROTECTING CHILDREN’S PRIVACY

Our website is not intended for users under 18 years of age. No one under age 18 may provide any information on our website. We do not knowingly collect Personal Data from users under 18. If you are under 18, do not use or provide any information on our site or through any of our features, including your name, address, telephone number, email address, or any screen name or username you may use. If we learn we have collected or received Personal Data from a user under 18 without verification of parental consent, we will delete that information. If you believe we might have any information from a user under 18, please contact us at the contact information below.

STORAGE

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible

DATA SECURITY

We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission or personal information to and from our services is at your own risk. You should only access the services within a secure environment.

CHANGES TO THIS PRIVACY POLICY

We reserve the right to revise and reissue this Privacy Policy at any time. Any changes will be effective immediately upon posting of the revised Privacy Policy, and the new effective date will be listed at the top of this page. Subject to applicable law, your continued use of our Website indicates your consent to the terms of the posted Privacy Policy. We encourage you to periodically review this Privacy Policy.

If you have any questions about this Privacy Policy or any of the practices described herein, please contact us by email below:

Email: cody@respirephysio.com